Refund Policy

Premium Basic and Premium Pro subscriptions, billed monthly or annually, may be refunded if requested within 14 calendar days of the payment and fewer than 3 AI-generated documents have been created on the account during that billing period. You may cancel a subscription at any time; access and monthly credits continue until the end of the period already paid for, and no further payments are taken.

Monthly credits are an allowance included with your subscription. They refill at the start of each billing month, do not accumulate, and have no separate cash value, so unused monthly credits are not refunded on cancellation.

5-credit top-ups (R29.99) are generally non-refundable once credits have been used. Unused top-up credits may be refunded within 14 days of purchase. If a technical error caused credits to be deducted without successful generation, the platform automatically restores those credits.

Approved refunds will normally be processed within 5 business days using the original payment method, subject to payment provider processing times.

Payments are handled by our reseller Paddle.com, the Merchant of Record for all orders. Refunds can be requested through Paddle at paddle.net or by emailing info@klaskamer.com with your account email, purchase details and reason for the request.

Nothing in this policy limits any rights available under applicable South African consumer protection legislation.